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Helpline: When a mouse is hard to track

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Q. I’m having an issue with my mouse. When typing a doc or e mail, my mouse pointer strikes of its personal accord and/or, will abruptly spotlight a part of my doc. I think the Logitech receiver however haven’t any answer. Please advise the best way to remedy this drawback.

A. Because you point out a Logitech receiver, I’m going to imagine it is a wi-fi mouse.

In my expertise, the primary reason for issues with a wi-fi mouse or keyboard is solely low batteries or a low cost.

In case your mouse is appearing up, attempt some new batteries and, greater than possible, it should begin performing usually once more.

On HoustonChronicle.com: Learn extra Helpline columns from Jay Lee

That is why you need to all the time hold spare batteries withing simple attain of my workstation. Additionally it is why I hold a daily, wired mouse in my desk drawer.

If the issue just isn’t resolved by new batteries, attempt shifting the wi-fi receiver to a different port in your PC. You may additionally wish to get a USB cable to deliver the receiver up from beneath your desk when you hold your pc tucked away, as this may very well be inflicting interference that impacts the performance of your wi-fi gadget.

Q. I used to be just lately having a whole lot of hassle sending e mail to my family and friends. I saved receiving bounce notifications that stated the messages couldn’t be delivered and that the e-mail account that I attempted to succeed in doesn’t exist. I do know the addresses had been legitimate as a result of I exploit them on a regular basis. It’s working now, however is there an issue with my PC I must take care of?

A. There was a reasonably main outage and Google that was inflicting e mail despatched to Gmail accounts to bounce again as undeliverable. Not solely that, however different Google companies had been affected, inflicting issues with issues like Google Docs, Google Drive and different Gsuite apps to malfunction.

The excellent news is that the difficulty now appears to be resolved, however when you obtained any bounce messages you will have to resend the affected emails because the mail system won’t hold attempting to delivering them because it does on different mail service outages.

Google has a standing web page you possibly can test when you suspect they’re having points. You will discover it at www.google.com/appsstatus. Different companies provide one thing related for these occasions it’s worthwhile to decide if the issue is with you or the supplier.

helpline@chron.com

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